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Highlands Day Spa

I had such a great experience at this spa!! I got a couples massage with my boyfriend and the waiting room includes a steam room and complimentary tea and water before your service. I would recommend this spa to any and everyone!!

Had a great experience here! The staff were friendly and the service was 👌

Can’t say enough positive things about Peyton who gave the most wonderful facial and Kayla who made my feet just sparkle with a lovely Fall color.

Sarah was absolutely amazing. I had been in tears due to my hair being done so poorly at another salon. When I say bad, it was bad. I don’t know how Sarah did what she did, but it was nothing short of magic. She was very honest about what she was seeing and what we needed to do. She was very personable and I felt relaxed from the minute I sat down. I could not recommend her enough.

The only critique I have is that Sarah needs a better space to work out of. I could only imagine how much better it would be for her to have a better space.

Highland had excellent deals today. Serhii is skilled and worked out some knotted spots, leaving me feeling relaxed and ready to play some pickleball tomorrow. The downtown facility was clean and well stocked. I will be back!

Lovley spa experiance, the staff is always polite and the steam room is the best one ive been to.

My hair is always grown out and hot mess when I go in every 6 months. Sarah is a magician with colors and cuts. I have been to other salons and by far this is the best. Personable with the whole experience and very welcoming! For sure my go to for all hair care needs

I've gotten my hair done twice by Sarah and she always goes above and beyond. She so friendly and makes the time go by so fast. I leave feeling so refreshed and pretty 🥰
She has a client for life!

The staff is very professional and good at what they do! We had a spa party here and it was so much fun and very relaxing. I can’t wait to come back!

Absolutely wonderful, my friends 60 birthday.  She's having a facial,

Aaron and Hailey are awesome! Love it here, thank you!!

I went here and saw Kinsey for my eyebrow wax and tint and she just did an absolutely fabulous job!! Will definitely be coming back to see her again

Always an amazing place to relax and have your body pampered.

It was my first experience at this spa, and I have to say it was excellent! The staff was very friendly. I had a massage and a foot treatment  by two separate technicians, and both were great! Johnny gave a very intuitive massage. I will definitely be back!

I want to start off by saying that the service from the team is exceptional! They are super welcoming and provide quality service. Service = 🌟🌟🌟🌟🌟

I took off one star for the setting. I have been there twice and I know they opened just a couple of months ago, but the rooms are very bland. I highly recommend the owners put up some art, even if it's just temporary until they get what they want.

Of course, I'll try the place again, but hope the place gets set-up to feel more like a spa.

🍯Manuka Honey Facial always the best!! New esthetician just joined highlands CDA on sherman- Go Payton she has the hands of a true healer!! Welcome to the neighborhood. Rustic

Hubby and I went and got the heavenly pedicure today from Megan and Sara. It was a divine experience! Both ladies made us feel relaxed and comfortable. The spa is very beautiful and clean! Megan has magic hands and her massage was amazing. I loved the whole service. My husband said that Sara was equally amazing and he really enjoyed the experience as well. It was a great date night. Thanks ladies! We can’t wait to come back and get a massage or facials! Bonus, they are open until 9 pm so you can get in after work!

I go monthly for a facial. My skin is more healthy and glowing than ever. The atmosphere is wonderfully relaxing. I feel spoiled without breaking my budget. The Highlands is the best value and the staff is amazing.

I wanted to treat my dad’s girlfriend to a manicure and pedicure, and I took my chances with a spa I had never been to. We enjoyed our experience so much she is treating me to a facial! The spa is inviting and spacious, yet cozy, with peaceful nooks for privacy. There is also a reasonably priced boutique with unique clothing, accessories, gifts and products. The owner, Emily, is a lovely human. She is super friendly and helpful as were our providers. We enjoyed champagne with our services and then grabbed a bite to eat at one of the many restaurants within a very short walk from the spa. What a lovely day we had! And so looking forward to our upcoming facials!

I had a manicure (acrylic fill with gel polish) from Sarah and she was AMAZING!! I am from out of town and am so glad I made the phone call to get a appt with her!! She took her time, made me feel special, and continually asked me if I liked them. She took the pictures I brought in and made them so much better!! I couldn’t be happier!!

my husband paid for me to have a spa day here for my birthday, and it was one of the best experiences i’ve had. the ladies that greeted me at the door were very friendly and helpful. the waiting areas and steam room (i didn’t use but took a peak) were very relaxing, i like that there isn’t a bunch of distracting decor everywhere. the whole process was very smooth. Joni did my massage, she was amazing and could tell where i got headaches/other pain which was cool. we chatted throughout my massage which was a lovely distraction from the pain (not bad pain lol). sarah did my pedicure, she’s a lovely gal. we chatted about our past work experiences and she did a great job with my pedicure. payton did my facial and she was also amazing. i almost fell asleep a couple of times. usually i have sensitive skin but none of her products bothered me and my skin still looks and feels amazing days after. overall 10/10 experiences and i will be coming back! the ladies that work here (that i met) are all super friendly and amazing at their jobs. i highly recommend this place if you ever need a relaxing day!!

I love this place! It's so nice that the steam room is included in all bookings, and I love spending time in the relaxing waiting room with a drink. All of the employees I have encountered have been very friendly and professional.

Highlands Day Spa is pure relaxation. The moment you walk in, the world slows down—calm music, soft lighting, and that spa smell that instantly lowers your blood pressure.

The staff are warm, professional, and genuinely seem to care that you leave feeling like a marshmallow dipped in serenity. Whether it’s a massage, facial, or soak, everything feels thoughtful and luxurious without being stuffy. Come early for the sauna and stay a little later for sauna. Bring a swimsuit because its co Ed.

Perfect for a girls’ day, anniversary treat, or just escaping life for a bit. 10/10 would cancel plans to come back here.

This was my first time getting a facial and I loved my experience. Calissa did such an amazing job and she was so kind and professional. I highly recommend her for your next facial.

Every time I have been I somehow luck out on the beautiful sauna to myself. Sarah was great for hair. I loved my facial and massage as well. I recommend this spa to everyone I know

Sarah cut my hair and she was absolutely amazing. I had my hair cut at another salon and it didn't go as planned. Sarah fixed the uneven layers, the heaviness, and turned it into the first haircut I've actually liked in a very long time. She is experienced and knew how to cut my straight, wavy, curly, frizzy hair. I'm not going anywhere else from now on.

Love Highland Spa
Super reasonable and a true spa experience ...
Great staff.
.Sarah a really great hairdresser

It was a cool little place. I went to one of their tarot and tattoos events. I got a cute foot tattoo by Eli of Little Bear tattoo company.

We had a 3-person spa package treatment with an add-on of toe-polish. We all really enjoyed the overall experience. The wet sauna was nice and hot! The leg message portion was great. The leg scrub became dry towards the end. The body massage was awesome! I had no complaints at all. My friend had told her masseuse to focus on one area and she said it only lasted about 5 minutes and wish it was longer. Last in our package was where the other two had toe polish added. One was quick and did great. The other took about 45 minutes to apply gel. This was 30 minutes longer than expected so we had to cancel our little bite to eat before hitting the road to keep to our timeline. Additionally, our check out process was very awkward. We didn’t know we needed to add gratuity to the amount prior to running our card, so when we split between two (as it was a birthday for the third), it ended up with gratuity all on one person. Also, when trying to tell them how much gratuity to charge, they tried adding $400 on an $625.00 visit. Thank goodness my bank thought it was fraud and wanted me to confirm the charge! I had to re-explain TWICE that only $X amount should be charged. Overall, I would go back! I would just ensure our communication is more clear. In fact, I think I will plan a couple trip with the hubs!

I got an exfoliate and massage from Promise and she did a wonderful job! She cared about my needs and was very kind. I felt amazing afterwards. The place was clean, comfortable, and relaxing. Definitely recommend!

I received a pregnancy massage from Cailey and a pedicure from another lady.
Next time I will go to the Post Falls location to avoid searching for parking for 20 minutes lol.
I believe Cailey said she usually works at the Post Falls location which is awesome.
My massage was WONDERFUL. The energy was comfortable and the massage itself was delightful. I loved how she placed the pillows in front of me and between my legs as I laid on my side. It made the massage pleasant for someone who is 34 weeks pregnant like myself.
My pedicure was lacking but the conversation was amazing. I would’ve enjoyed a better foot massage incorporating the toes and also a better callous removal. One thing I love about pedicures is a mask with hot towels which wasn’t a thing.  The pedicure gal was very friendly and even offered to refresh the pedi water. She did well massaging my calves and middle of the bottoms of my feet. I enjoyed my visit and look forward to my next. ☺️

Wonderful! I was very impressed and will be back.  I signed up on their Instagram and email list today because I realized too late they had a deal for facials and massages but that is ok…now I know for next time.  I am used to high end spas and this did not disappoint ❤️

Excellent service with very competitive prices! Will return soon!

I’ve been here a couple of times and I was actually surprised how good everything thing was the second time around. I ended up booking a massage and facial which was a special on their website.

Miranda was the receptionist that day. She was on top of explaining everything when you first arrive and super friendly, sweet and accommodating with the drinks (if you order one).

Building is an old bank and the bathrooms are on the first floor while the service rooms are on the second. If you need to go bathroom in between services it kind kills the mood because the elevator creeks. Besides that everything else was amazing.

I had a massage by Carie… she was one of the BEST I have ever had. She worked intensely to work some crazy knots out and I am so grateful. She was the Angel I needed today. Thank you!

Sarah is an amazing and talented stylist!

Had a wonderful experience at this location! The building used to be an old bank and it’s so neat to see how it’s been converted to a modern spa. From the moment I walked in I was warmly greeted by the front desk and they were so kind and welcoming, you just feel instantly relaxed! I had a massage with Misty and she was absolutely amazing! The space is beautiful, the details to care and service stand out and I would highly recommend any service here. And bring a swim suit if your service includes the steam sauna. It’s so refreshing!

I got my hair done by Sarah and had the BEST EXPERIENCE! Not was she the first hairstylist to actually listen, I showed her a picture and she gave me exactly what I was dreaming of!

I got a gift card for my wife for Christmas.  She loved her time there, it was a big hit. The gals at the front desk are very sweet.

EDIT 5/22/23:
I have updated my rating from 2 stars as it sounds like positive changes are coming and I appreciate the owner taking the time to respond to my concerns. I look forward to going back in and supporting local.

ORIGINAL POST:
I have been enjoying the Post Falls location several times per year for a few years and wanted to give the CDA location a try.

I will start off by saying that I loved my massage therapist, Promise. She was amazing and she was very in-tuned with my body, likely because she is also a yoga instructor, so just fantastic. I highly recommend her! I unfortunately cannot remember the name of the young lady that performed my facial, but she did a wonderful job as well!

This new location has so much potential but they really missed the mark with the ambiance so far. There is nothing serene about it. It does not have a calming feel; rather, I felt like I was visiting a hospital. Yes, the reception area is done well. But once inside, I immediately got an "institution" vibe. The waiting area on the 1st floor is very weird. A huge room with 4-5 areas around the perimeter, each comprised of 2 comfortable chairs with a cute table between them. Boring white walls, two pieces of art on one wall, everything else is bare. The entire center of the room (I'm just guessing around 150 square feet) is unused and just bizarre. Why not put a couch there, a water feature, a fabric room divider, flowers, plants, SOMETHING? Something needs to be done with this space to make it feel like a spa instead of a waiting room for a colonoscopy.

The changing room is also awkward. The locker system is nice (just remember to note which locker # - you get to make your own code but I didn't think to remember the actual locker #, haha! Another gal in there at the same time had the same problem!). There is one small bench next to the lockers, so it's really awkward trying to change into your robe and manage your belongings with other ladies in there. They do provide a robe and a towel in each locker. Also, note that this is the only restroom in the establishment, so if you are getting multiple treatments, you have to take the elevator back down to the 1st floor. Because all treatments are on the 2nd floor. This brings me to: the 2nd floor.

The 2nd floor/treatment area hallways also lack "spa" and exude "hospital" energy. There is a small waiting room that IS cute/spa-like, and there are 2 pedicure stations in that room as well. Just my luck: I get to have a massage next to this 2nd floor waiting room. Guess what? There was a Spa Party in there for the second half of my 90 minute massage! I could hear every single word coming from every single person in that room. There is no sound proofing AND there is about a 2 inch gap under all of the doors, so even wall sound proofing wouldn't help this noise pollution. So in addition to the loud spa party, any time someone walked by my treatment room I could hear their entire conversation. It absolutely ruined the second half of my Mother's Day weekend massage. I was kind when I mentioned the noise issues when checking out, but the receptionist said "oh, I'll take note of that" but did not offer a discount, apology, or ... anything). I did not want to be that person that asks to speak with a manager, so I just paid and left. At the very least, I suggest that they stuff a towel under the door gap and put a sign up in the waiting area to please use your library voices in respect of others receiving treatment.

Also, the lights in the massage and facial rooms were way too bright (can lights, one of which is red, the others are just normal bright white bulbs). Perhaps even just a wash cloth to cover my eyes when I'm on my back?

I poked my head in to the sauna (I didn't have time to use it) and was impressed with the size and would use it if I go back (if major changes are made).

Lastly, I spoke with a friend of mine who also tried the CDA location and she was also very annoyed by the noise level and will not return.

I hope they can get this resolved as there is so much potential here!

Had an amazing relaxing couple massage, great prices and service!

Go see Misty! Her presence is so calming and her skills are so intuitive and mastered!! the whole staff was so kind!! <3 thank you for an amazing experience!

I had a wonderful experience here! I did the destressor massage at and it was truly rejuvenating. The skilled therapists created a serene atmosphere, and the massage techniques effectively melted away tension. I left feeling relaxed and renewed, making it a memorable and worthwhile escape from daily stresses.

Went to the new location in cda. It set up very nicely. The locker rooms, waiting are and massage rooms were comfortable and had a great ambiance. Parking was a bit ridiculous. Unless you plan on paying for parking in the lot behind their building($3-$5) give yourself plenty of time to fight for parking downtown. All in all had a great relaxing time.

Great spa experience and ever evolving location for the positive side of things. They continue to provide excellent and affordable spa services that far exceed any other spa or "spa" in this area. This is not the place for the usual mammothrept, and we are excited to see this specific location grow.

Had a great experience here getting a prenatal massage.

Sarah Lakin is my go-to hairdresser. She's awesome. Highly recommend! For either cut or color.

This place is pretty great for just opening! I stopped in to use the steam sauna and was impressed.

In response to the lovely review regarding the ceiling tiles. Get over yourself and have some empathy.

I used to come in here when it was the old bank and to see how the Highlands Day Spa was able to turn this place into what it is now; it's incredible. Obviously, every business that has ever been in existence continues to improve over time. I'm sure they aren't done turning what is already a great spot into an even better place.

As for the prices, psssh. Try going across the street to the "other spa." They are 2-3x the price, and they haven't renovated since the 80s/90s. Not to mention, they don't have all the amenities that this spa has.

Be your own individual, have understanding/compassion, make your own decisions, and don't hesitate to enjoy this awesome spa.

I'll definitely be returning and can't wait to see the wonderful additions as time goes on.

Great new location! (Second location. Their original one is still in Post Falls).

They offer even more services now, have brand new everything, and really went above/beyond with trying to cultivate a great relaxation spot for the CDA area. They also said they will be adding finishing touches over the next few weeks, so expect pleasant new additions!

Also, it's in the heart of downtown across from the resort and a great value versus other spas nearby. If you're looking for a spa or salon service, definitely check this spot out. You won't be disappointed.

Great experience with Highland Day Spa. Love the steam room.

Love the ‘new’ CDA location!  Had an amazing facial and then was pampered with a pedicure. Our estheticians and nail techs were awesome!  Thank you Highlands Day Spa for a fantastic afternoon helping celebrate my daughter’s birthday!

I appreciate having a place to go and receive different styles of massage.

I always have a great experience at Highlands Day Spa! From the check in to the relaxed lounge, to my massage (or pedicure) I am always glad I have made the time for me!

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Highlands Day Spa offers massage, pedicures, facials, and much more in Coeur d’Alene, Idaho. Renew your body and beauty with indulgent spa services and expert care in a serene, rejuvenating setting. Book your session today!

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Testimonials

Welcome to Highlands Day Spa, your sanctuary for relaxation and rejuvenation in the heart of Coeur d'Alene. Established with a commitment to providing a holistic escape for adults 21 and older, we prioritize your well-being through our exceptional offerings. Our expert team is trained in a variety of therapeutic services, including massages, facials, waxing, and nail and hair care, ensuring a personalized experience tailored just for you. What sets us apart is our dedication to using high-quality products and our upcoming contrast therapy services, designed to enhance your health and relaxation. With a warm ambiance and a focus on customer satisfaction, we have built a community of loyal clients who trust us with their self-care. At Highlands Day Spa, we believe everyone deserves a moment of tranquility—let us guide you on your journey to wellness.

Various massage services designed to promote relaxation, reduce stress, and alleviate muscle tension.